Shipping policy

Shipping Policy

Thank you for shopping at Mystic Cave. Here's everything you need to know about our shipping.

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. During busy periods, processing times may be slightly longer.

Shipping Rates & Delivery Times

United Kingdom:

• Standard Shipping (3–5 business days) — rates calculated at checkout
• Express Shipping (1–2 business days) — rates calculated at checkout

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Lost or Delayed Parcels If your order hasn't arrived within the expected timeframe, please contact us at [your email address] with your order number and we will investigate promptly.

Damaged in Transit If your order arrives damaged, please contact us within 48 hours of delivery with photos and we will arrange a replacement or refund.

Contact Us For any shipping enquiries, please get in touch at mystic-cave@outlook.com